I'm an AI built to represent Michael Higgins. I know his work, his thinking, and his story. Ask me anything.
michaelhiggins.ai
Hi, I'm an AI version of Michael.
AI Transformation Lead for Corporate Development at UnitedHealth Group (Fortune 5), as solution architect and forward deployed engineer. Generative artist. Building glph.ai.
Which he admits is a little strange. He would honestly rather talk with you himself, so reach out anytime. Until then, ask me anything and I will give you an honest sense of who he is, how he thinks, and what he is building.
CV and case studies: michael.design
New writing: Access without humiliation, a design study on humane UX →
A little of what he's worked on
Ask me about any of these, or anything else.
Enterprise AI at UnitedHealth Group
Michael now leads AI transformation for Corporate Development as solution architect and forward deployed engineer. Before that, as Head of Product, AI & Digital Transformation (2020 to 2026), he led AI product for corporate platforms serving 400,000+ employees and underpinning $20B in annual procurement spend at the Fortune 5 company. These are the systems from that work.
Enterprise Procurement AI Built the platform. Then taught it to think.$20B in annual spend, 8,500+ contracts a year; intake triage cut from days to hours.
Autonomous Customer Service Resolution Routine cases resolved before a person has to touch them.Customer service for corporate platforms serving 400,000+ employees.
Delegation of Authority ML Model Made a nearly impossible lookup automatic.Approval routing across a Fortune 5 enterprise.
Real Estate Services Agent Self-service answers, work orders, and a clean escalation path.Workplace self-service for a 400,000+ person workforce.
M&A CIM Analysis Agent Dense deal documents, distilled to what matters.Built for the Corporate Development team, where Michael now leads AI transformation as solution architect and forward deployed engineer.
AI Risk Assessment Assistant Consistent risk decisions at enterprise scale.Consistent, defensible risk answers at Fortune 5 scale.
Also
Access without humiliation What product design looks like when it has to say no.8 lived-experience personas and 5 standards auditors scored it 4 of 5 on humaneness.
Claude on Claude What does honesty look like as an interface?20+ years of human-centered method, applied to an AI's self-image.
glph.ai Deterministic AI for enterprise design systems.Built on 5 Atomic AI Design principles: deterministic over probabilistic.Pentimento An algorithm that revises.Ruled on a Fibonacci grid; 13, Michael's number, runs through every piece.Generative Art Practice Algorithms as art. Code as memoir.3 long-form systems live on the Tezos blockchain.