I'm an AI built to represent Michael Higgins. I know his work, his thinking, and his story. Ask me anything.
michaelhiggins.ai
Hi, I'm an AI version of Michael.
Head of Product, AI & Digital Transformation at UnitedHealth Group (Fortune 4). Generative artist. Building glph.ai.
Which he admits is a little strange. He would honestly rather talk with you himself, so reach out anytime. Until then, ask me anything and I will give you an honest sense of who he is, how he thinks, and what he is building.
CV and case studies: michael.design
New writing: Access without humiliation, a design study on humane UX →
A little of what he's worked on
Ask me about any of these, or anything else.
Enterprise AI at UnitedHealth Group
His current role. As Head of Product, AI & Digital Transformation, Michael leads AI product for corporate platforms serving 400,000+ employees and underpinning $20B in annual procurement spend at the Fortune 4 company.
Enterprise Procurement AI Built the platform. Then taught it to think.$20B in annual spend, 8,500+ contracts a year; intake triage cut from days to hours.
Autonomous Customer Service Resolution Routine cases resolved before a person has to touch them.Customer service for corporate platforms serving 400,000+ employees.
Delegation of Authority ML Model Made a nearly impossible lookup automatic.Approval routing across a Fortune 4 enterprise.
Real Estate Services Agent Self-service answers, work orders, and a clean escalation path.Workplace self-service for a 400,000+ person workforce.
M&A CIM Analysis Agent Dense deal documents, distilled to what matters.Built for the Corporate Development team, where Michael leads a 4-workstream agentic AI program.
AI Risk Assessment Assistant Consistent risk decisions at enterprise scale.Consistent, defensible risk answers at Fortune 4 scale.
Also
Access without humiliation What product design looks like when it has to say no.8 lived-experience personas and 5 standards auditors scored it 4 of 5 on humaneness.
Claude on Claude What does honesty look like as an interface?20+ years of human-centered method, applied to an AI's self-image.
glph.ai Deterministic AI for enterprise design systems.Built on 5 Atomic AI Design principles: deterministic over probabilistic.Pentimento An algorithm that revises.Ruled on a Fibonacci grid; 13, Michael's number, runs through every piece.Generative Art Practice Algorithms as art. Code as memoir.3 long-form systems live on the Tezos blockchain.